Shipping Policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order
has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

We offer local delivery on some of our products through our partner Click It Local which can be found by clicking here.

In-store pickup

We offer in-store pickup for bespoke cakes only from our branches and bakery including 51-52 Trumpington Street, Cambridge, CB2 1RG, 36 Bridge Street, Cambridge, CB2 1RG and Fitzbillies Bakery, 31b Clifton Road, Cambridge CB1 7EB.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 7 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9am-3pm on Monday-Sunday. Please have your order confirmation email with you when you come.

International Shipping

We do not currently offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use that to check its status. Please allow 2 hours for the tracking information to become available.

You will also receive an email notification and text message from the Royal Mail which will include a tracking number you can use to check its status. Please allow 2 hours for tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at orders@fitzbillies.com with your name and order number, and we will look into it for you.

If you already have a tracking number you can track your order by clicking here.

Refunds, returns, and exchanges

We have a 30-day return policy on non-food products including merchandise and T-Shirts which means you have 30 days after receiving your item to request a return.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

We do not accept returns for perishable goods such as fresh food or custom products (such as special orders or personalised items).

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@fitzbillies.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

You can read our full refund policy by clicking here.

If you have any further questions please email us at - customer.services@fitzbillies.com.