1. Please check your confirmation email. Please check the despatch date. This is the despatch date, not the delivery date. We use Royal Mail 24 tracked, which aims to deliver parcels next day. However it is not a guaranteed next day service. The vast majority of parcels are delivered the next day, the remainder within 4 days.
2. Once the Royal Mail collected your parcel from the bakery, on the despatch date you selected, you will have received confirmation of despatch from the Royal Mail, which contains your Royal Mail tracking number. You can check on the progress of your parcel as directed on the Royal Mail website. Once we put your parcel into the hands of the Royal Mail we are reliant on them to make the delivery and cannot actually get any more information that you can from using the tracking number.
3. If your box has not arrived 3 working days after the despatch date please use the enquiry form below, quoting your order number and we’ll get back to you. (Please allow extra time over weekends and bank holidays when the Royal Mail does not deliver).
Knowing where your parcel is and when it's going to arrive is vital, that's why we only offer a tracked service on all products. You can track your orders here:
Please input the tracking number provided by Royal Mail in your emails.
In short, yes!
Our Chelsea buns are best consumed on day of arrival and will last up-to 7 days but they can be microwaved to 'revive' them but we only recommend doing so one bun at a time and for 20 seconds on a medium heat.
All Chelsea Buns are packed with a standard postcard which outlines some of our history alongside serving suggestions and allergens.
You also have the option of adding an additional postcard that's personalised with a message from the sender, we recommend adding this if you are sending them for a birthday or special occasion.
Yes, the best way to do that is here on website where you can see our full range of birthday and celebration cakes. If you do not see exactly what you are after there is an enquiry form below to fill in and our cake decorators will get back to you.
The best way to order our cakes is here on our website. Many of our cakes are available to order with 3 working days notice. Others require a week. You will see the order cut-off for each cake. If you need a cake at even shorter notice the best option is to go to our Trumpington St cake shop where we stock a range of cakes which can be customised with a Happy Birthday or Congratulations plaque.
SIGN UP TO RECEIVE NEWS ABOUT FITZBILLIES, RECIPES AND SEASONAL PRODUCT OFFERS.