1. Please check your confirmation email. Please check the despatch date. This is the despatch date, not the delivery date. We use Royal Mail 24 tracked, which aims to deliver parcels next day. However it is not a guaranteed next day service. The vast majority of parcels are delivered the next day, the remainder within 4 days.
2. Once the Royal Mail collected your parcel from the bakery, on the despatch date you selected, you will have received confirmation of despatch from the Royal Mail, which contains your Royal Mail tracking number. You can check on the progress of your parcel as directed on the Royal Mail website. Once we put your parcel into the hands of the Royal Mail we are reliant on them to make the delivery and cannot actually get any more information that you can from using the tracking number.
3. If your box has not arrived 3 working days after the despatch date please use the enquiry form below, quoting your order number and we’ll get back to you. (Please allow extra time over weekends and bank holidays when the Royal Mail does not deliver).