Our FAQs
When will my items be delivered?
Some products, for instance delicate celebration cakes, are for local collection only.
For postable products, at checkout you will be offered a choice of delivery dates. If you select Royal Mail Tracked 24, the day you select is the expected delivery day. However, this is a 1-2 day service, so it may arrive the day after your selected date. If you want to ensure you receive your item by a particular date, we recommend selecting Special Delivery, which is guaranteed delivery on that day before 1pm.
How can I track my delivery?
Knowing where your parcel is and when it's going to arrive is vital, that's why we only offer a tracked service on all products.
You can track your orders here:
Royal Mail Track and Trace - https://www3.royalmail.com/track-your-item#/
Can I microwave Chelsea Buns?
In short, yes!
Our Chelsea buns are best consumed on day of arrival and will last up-to 7 days but they can be microwaved to 'revive' them but we only recommend doing so one bun at a time and for 20 seconds on a medium heat.
What is a Postcard & Gift Note?
Chelsea buns are packed with a postcard which outlines some of our history alongside serving suggestions and allergens.
You also have the option of adding a personalised gift note with a message from the sender, we recommend adding this if you are sending them for a birthday or special occasion.